FAQ
Answers to the most common questions about PixelRecorder.
General
What is PixelRecorder?
PixelRecorder is a professional multi-stream recorder for macOS. It records screen, camera, and audio with embedded SMPTE timecode for frame-accurate synchronization in video editing software like DaVinci Resolve, Premiere Pro, and Final Cut Pro.
What makes PixelRecorder different from other screen recorders?
- Multi-stream recording: Record multiple sources simultaneously
- Embedded timecode: SMPTE timecode in every file for perfect sync
- Professional formats: MOV video and BWF audio for NLE compatibility
- Native macOS: Built specifically for Apple Silicon Macs
Which macOS versions are supported?
PixelRecorder requires macOS 15 (Sequoia) or later. Intel Macs are not supported.
Is there a Windows version?
No, PixelRecorder is exclusively for macOS with Apple Silicon (M1/M2/M3/M4).
Recording
What formats does PixelRecorder support?
- Video: MOV container with H.264 or HEVC codec
- Audio: BWF (Broadcast Wave Format) with embedded timecode
- Audio in video: AAC audio track
What is the maximum recording duration?
There is no built-in limit. Duration depends on available storage space.
Can I record 4K?
Yes, PixelRecorder supports up to 4K resolution at 60fps.
Can I record system audio?
Yes, system audio recording is supported. It requires Screen Recording permission in macOS.
Does it capture DRM-protected content?
No, DRM-protected content (Netflix, Disney+, etc.) cannot be captured due to macOS restrictions.
Timecode
What is SMPTE timecode?
SMPTE timecode is a standard for synchronizing video and audio. It embeds timing information (hours:minutes:seconds:frames) into the recording, allowing precise alignment in post-production.
How does timecode sync work?
All streams recorded together receive the same timecode. When imported into an NLE, clips can be automatically aligned by reading the embedded timecode.
Which NLEs support PixelRecorder’s timecode?
All major NLEs:
- DaVinci Resolve
- Adobe Premiere Pro
- Final Cut Pro X
- Avid Media Composer
What is Drop Frame timecode?
Drop Frame adjusts frame numbering for NTSC rates (29.97, 59.94 fps) to keep timecode synchronized with real-world time. It’s essential for broadcast content.
Performance
What are the system requirements?
- macOS 15 or later
- Apple Silicon Mac (M1 or later)
- 8GB RAM minimum (16GB recommended for multi-stream)
- SSD storage
How much storage do recordings use?
Depends on settings. Approximate per hour at 1080p/30fps:
- HEVC Standard: ~1.5 GB
- H.264 Standard: ~3 GB
- HEVC High: ~3 GB
- H.264 High: ~6 GB
Can I record to external drives?
Yes, but use SSD via Thunderbolt or USB 3.0+. Spinning drives (HDD) may cause dropped frames.
Why are frames being dropped?
Common causes:
- Resolution or frame rate too high
- Slow storage device
- Insufficient RAM
- High CPU usage from other apps
See Performance Issues for solutions.
Licensing
How much does PixelRecorder cost?
Check the website for current pricing.
Is there a free trial?
Yes, a free trial is available to test all features before purchasing.
How many Macs can I use with one license?
License terms are available on the website. Generally, one license covers personal use on your own devices.
Support
How do I get support?
- Check this documentation
- Search the FAQ
- Check Troubleshooting
- Contact support via the website
How do I report a bug?
Contact support with:
- macOS version
- Mac model
- PixelRecorder version
- Steps to reproduce
- Crash logs if applicable
How do I request a feature?
Feature requests are welcome! Contact support via the website with your suggestion.
Privacy
Does PixelRecorder collect data?
PixelRecorder does not collect personal data or analytics. All recordings stay on your Mac.
Does it require an internet connection?
No, PixelRecorder works fully offline. Internet is only needed for license activation and updates.